I have forgotten my login details.
If you have forgotten your password, on the login screen, select ‘Forgot password?’ this will then open the Reset password page, which asks you to confirm your Email address. If the Email address exists in our system and matches what your Clinician has entered, you will receive an email from which you can create a new password.
If you have forgotten the Email that you created your MyTympa account with, you can then contact the Clinic which sent you the MyTympa invite to check the email you have been set up with.
How do I update my details on MyTympa?
The ability to update/patient details is not possible
My web browser doesn’t let me into your site.
Mytympa is currently supported on the latest versions of Safari, Chrome, Edge and Firefox. We recommend that you have a strong internet connection. Please contact firstname.lastname@example.org if you are experiencing any issues.
I want to self-refer to a hearing health clinic.
During your hearing assessment, if your results show that you require a more detailed assessment, the Clinician can recommend you for further checks without referring you to a specific clinic. This will then allow you to self-refer using MyTympa through the TympaConnect page.
If you have already been referred to a Hearing Health Clinic by your Clinician and would like to refer to a different one, you will need to contact us at email@example.com so we can cancel the existing referral.
I can’t see my referral.
Once you have created your MyTympa account and logged in, you should be able to see your referral to a Hearing Health Clinic in the TympaConnect page.
If you do not see the TympaConnect page, then you were not recommended for a detailed hearing assessment.
If you were expecting to see a referral and you don’t, please get in touch with us at firstname.lastname@example.org
Who referred me?
The Clinician you had your initial hearing check would have referred you.
I would like to track the status of my referral.
You can track the status of your referral from the TympaConnect page. Here you will see a timeline of when you were referred, the name of the Hearing Health Provider that you were referred to and the referral status.
How do I contact the clinic that I have been referred to?
In the TympaConnect page, you will see the name of the Hearing Health Provider you were referred to and the status. Under the status of your referral, you will see the contact email for the Hearing Health Provider.
Who have I been referred to?
You can view the name of the Hearing Health Provider on the TympaConnect page.
The clinic I visited said I would have heard from you by now.
I want to cancel my referral.
Open the TympaConnect page and select the ‘Cancel this referral’ button. You will then be able to view instructions on how to cancel your referral.
I want to change to a different clinic.
To change to a different Hearing Health Provider, please get in touch with us on email@example.com if the Hearing Health Provider has not been touch with you.
If the Hearing Health Provider has been in touch with you or they have accepted your referral, please get in touch with them directly. They will then be able to cancel your referral.
Once this has been done, you can then search for a new provider in the TympaConnect page by selecting the ‘Search now’ button.
What does it mean to be involved in a pilot project?
A pilot project means we are making these new features available to a limited number of hearing health providers and patients. During the pilot project, we will be closely looking at where things are going well and where further improvements are needed. During this early phase, we encourage your feedback.
Once we think the features are ready, we will start to make them available to more providers and patients.