If the Android phone in your Tympa System shows a grayed-out rectangle in the top right-hand, similar to the image below the issue is WiFi network related.
In the image above you can see that although the phone seems to be connected to WiFi, the network is not enabling the data traffic. This is the case in many open networks that do not require password. Instead, providers may request that you provide login details or accept terms and conditions on a website (Captive Network).
The best and more sustainable solution is to gain access to a trusted WiFi network with a password. Please ask your IT department or colleagues for information.
Should you not have access to that, you can follow these steps to troubleshoot your system.
Tap on the “Chrome” icon to access a browser. If Chrome is not available in the Home Page of your system, please exit Kiosk mode first – Follow the steps here.
Navigate to a website of your preference or search for information (for example the weather). This may trigger the open network to request authentication or accept terms and conditions. If you are able to navigate to a website, the connection has now successfully be established.
If the above does not work, please exist Kiosk mode (follow the steps here). Once you are out open the “Settings” app (second icon on the second row in the image below).
- Tap on “Connections”
- Toggle the “Wi-Fi” button off and turning on again
- Tap on “Wi-Fi” and check that your preferred network is enabled.
Check again for traffic flow by opening a page in a browser. Once you are able to connect to the internet, open the Tympa app again.