FAQs

Cloud

• I can't find an appointment/images/other items in the Tympa panel
• The Tympa Panel (web app) is blank

Login

• I need a new password / I forgot my password
• I have a registration code, how can I register as a user?
• I forgot my app PIN to access the Tympa app / My app is locked
• I am not receiving the automated email to reset my password
• How do I login to the Tympa app?

iOS

• How do I trigger a manual upload of the appointment? (iOS)
• How to ensure an accurate hearing screener result (iOS)
• My Tympa is not responding, the screen is black (iOS)
• How do I update my app? (iOS)
• My Tympa dims very quickly (iOS)
• I don’t have an available Wi-Fi network, but I can use a personal hotspot (iOS)

See all 7 articles

Android

• How do I trigger a manual upload of the appointment? (Android)
• How to ensure an accurate hearing screener result (Android)
• How do I pinch and zoom? (Android)
• My Tympa is not responding, the screen is black (Android)
• How do I update my app? (Android)
• My Tympa System shows a gray rectangle and I can't sign in (Android)

See all 13 articles