Here at Tympa we are always striving to develop our service. We value the feedback we receive from our customers and take this into consideration when thinking about how we can improve.
As you know, we update our software regularly to make changes that will benefit the user experience of our customers. We’d like to update you on what’s new for version 2.8.0 of your Android TympaHealth app.
Default camera settings:
With the new update your default settings will be restored every time you exit and re-enter the camera screen. This ensures you can easily switch back to the default camera settings even if you have adjusted them during a previous appointment.
Improvements to hearing screener:
We have made improvements to our hearing screener to ensure you receive a faster and more accurate result.
How to upload your patient data and its impact on performance:
Recently, we have noticed some customers are not regularly uploading their patient images and video to the Tympa secure cloud. This can be problematic because you may run out of storage on your Tympa device and you also run the risk of losing patient data.
To ensure best practice please follow the steps below at the end of each clinic:
Step 1: go into your patient appointment detail and check if the media has been uploaded – look for the “green tick” icon.
Step 2: once all uploads have been completed you can return to the home screen. Repeat these steps for all appointments that need to be checked.
Step 3: check information has been updated in the Tympa Panel. Please be aware there can be a lag depending on the speed of your network.
For further guidance please visit our website. Here you can find screenshots to guide you through this process.
These steps are only required if you were not connected to WiFi at the time of your appt. It is important however that this is done regularly so that the storage usage of your device remains optimised. We are working on an app update that will alert you when you have multiple files requiring your attention in the future.
What’s more, regularly uploading patient media will ensure you’re getting the most out of our remote review capabilities. We are here to support you and we regularly identify and flag issues that clinicians may have missed. By safely storing your media in the Tympa secure cloud you are safeguarding medical information and providing the best quality of care for your patients.
Support services - FAQ and resource hub:
We hope you find these app updates useful. They have been designed with you, our valued customer, in mind. Please also make use of our handy FAQ and resource hub where you can get immediate access to support materials outside of working hours.
We will be keeping you up to date on the latest app releases and what they mean for you. If you require any further help with your Tympa device, please don’t hesitate to contact our support team on firstname.lastname@example.org