If you find any of your equipment to need a replacement, please contact us on by calling 01425 206865 or sending an email to support@tympahealth.com. We will help to troubleshoot your issues, and arrange a replacement if required.
If a replacement is required, we will ask for the following information (so please have this handy!):
- Delivery address
- (For a Tympa system) LOT & SN numbers. We are happy to provide a serial guide to assist you in locating this information.
- (For a Atmos pump) Serial number. Found on the base of the pump, starting with 10.
- (For a phone) Device serial number. Found in the phone's settings.
If your request is received before 15:00, we endeavour to have this dispatched on the same day. After 15:00 may be dispatched the next day, but we always aim to have replacements dispatched within 24 hours. Bank holidays may affect this.
Once your replacement has been received, please test the equipment to ensure it is working efficiently. We will be in touch to arrange the return of your faulty equipment. There are two options to return this equipment:
- We can supply a Parcelforce label which will allow you to drop off the package at a Post Office.
- We can arrange a UPS courier collection to collect the returning equipment from the same address that your replacement was dispatched to.
We aim to inspect faulty equipment within 5 working days.